Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.



Unless it is explictly listed as free freight, shipping is not included.



All products warranty will be specified on each product page and also subject to our normal terms and conditions. Please ask for a copy of these if needed. Where the product is a software product, it will be subject to the manufacturers "EULA - End User License Agreement". See our Terms & Conditions Page for further information.