How we exceed your expectations
Step 1: We start by getting to know you and your requirements
While all the products we recommend are selected because of their high quality, not every option is going to be right for you. So, before we recommend any solution, we’ll spend some time getting to know your situation, the challenges you’re trying address, and what specifically you need to do.
Step 2: We recommend the solution that will best meet your needs
Based on our understanding of your situation and our deep experience implementing imaging systems for practices like yours, we will recommend the solution that best meets your requirements.
Step 3: We implement the solution and provide training for your users
Using our best practice implementation methodologies, we will work to ensure that you’ll be able to hit the ground running with your solution.
Step 4: We work with you to work out any immediate post-implementation issues
Immediately after implementation, there is always the chance of a few issues cropping up. We will work with you to help address these issues, helping you achieve the desired results as soon as possible.
Step 5: We provide ongoing maintenance and support to ensure the solutions keeps delivering as promised
Repeatedly delighting our customers, our ongoing maintenance and support team is one of the best in the industry. Adhering to SLAs specific to your needs, they are available to provide remote and on-site support as necessary.