Customer Service & Support

We have built our company around service and support from the very beginning. Before we sold products, ARO Systems was a specialist service based company. As time evolved, customers asked us for solutions to their problems and the need to have solutions and products grew with this.

We offer service and support for all the products we sell and are able to support some other brands also.

 

Support we offer:

  • Service Agreements with Service Level Agreements where requested
  • Proactive maintenance of all models of DR, CR, Dental and X-Ray systems.
  • DR, CR, Dental and X-Ray system breakdowns, troubleshooting & repairs.
  • Carestream Image Suite Software Upgrades from older versions to latest Image Suite version, software patch installation and applying software updates to Image Suite software, including data migration if required.
  • Carestream computer backup setup & configuration service.
  • Computer Hardware upgrades & windows operation system upgrades to latest version.
  • Local DICOM workstation, PACS and cloud based PACS configuration and setup service.

 

Brands we support:

  • Agfa
  • Anasonic
  • Carestream
  • Carestream Dental
  • EcoRay
  • Ecotron
  • Eizo
  • Fuji
  • iCRco
  • IMAGE Information Systems
  • Inovadent Veterinary Dental
  • Kodak
  • Konica
  • Leader Computers
  • Podoblock
  • RadmediX
  • Shimadzu

 

We also supply:

  • Replacement Cassettes
  • Replacement Imaging Plates (Phosphor Screens) for Agfa, Carestream, Kodak, iCRco, Fuji CR systems
  • Image plate cleaning solution and cleaning wipes
  • Roller cleaning kits
  • Spare parts