Customer Service & Support

We have built our company around service and support from the very beginning. Before we sold products, ARO Systems was a specialist service-based company. As time evolved, customers asked us for solutions to their problems and the need to have solutions and products grew with this.

We offer service and support for all the products we sell and can support some other brands also.


The support we offer:

  • Service Agreements with Service Level Agreements where requested
  • Proactive maintenance of all DR, CR, Dental and X-Ray models.
  • DR, CR, Dental and X-Ray system breakdowns, troubleshooting & repairs.
  • Carestream Image Suite Software Upgrades from older versions to the latest Image Suite version, software patch installation and applying software updates to Image Suite software, including data migration if required.
  • Carestream computer backup setup & configuration service.
  • Computer Hardware upgrades & windows operation system upgrades to the latest version.
  • Local DICOM workstation, PACS and cloud-based PACS configuration and setup service.


Brands we support:

  • Agfa
  • Anasonic
  • Carestream
  • Carestream Dental
  • EcoRay
  • Ecotron
  • Eizo
  • Fuji
  • iCRco
  • IMAGE Information Systems
  • Inovadent Veterinary Dental
  • Kodak
  • Konica
  • Leader Computers
  • Podoblock
  • RadmediX
  • Shimadzu


We also supply:

  • Replacement Cassettes
  • Replacement Imaging Plates (Phosphor Screens) for Agfa, Carestream, Kodak, iCRco, Fuji CR systems
  • Image plate cleaning solution and cleaning wipes
  • Roller cleaning kits
  • Spare parts