Warranty

Warranty - How we back you

 

Warranty is your assurance and peace of mind for what you trust is covered when you make a purchase. Having clarity in what is on offer will give the abilty to make a valued decision with no surprises.

We have a number of different warranties based on what vendors will provide us and what you as customer select. 

If a particular product or solutions requires more information than is here, please ask us.

 

System Warranty

Where we provide an integrated package from more than one vendor, we will provide a warranty certificate with the system with appropraite coverage listed for each element. These warranties are on a case by case basis.

For more detail, please ask about our trading terms and conditions (not the website terms & conditions). Anything stated on this page does not negate any statutory rights you may have under any relevant Commonwealth or State legislation in Australia.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

 

Product Warranty - Software Refresh

Where software products have been supplied and have patches and updates covered for a period of time. It is a type of warranty that gives you peace of mind about security updates and patches, upgrades and being kept current.

This does not include labour unless you have a Service Level Agreement. Most software refresh packages have options to make them more than the standard 12 months, just ask if you want a longer period.

 

Our Business Partner’s Warranty

 

 

Bar-Ray Carestream Eizo Ecotron Ecoray
Inovadent Konica Sentier Radmedix X-Rite

 

 

Bar-Ray

Bar-Ray Radiation Protection Garments

Bar-Ray offers an unconditional no questions asked 24 month warranty on all our aprons. Bar-Ray warrants against defects in materials or workmanship. This does not cover any labour or freight charges.

Protective Eyewear

Bar-Ray only provides Protective Eyewear compliant to AUST standard  #21987 Protective & Safety Glasses. Eyewear is guaranteed to be delivered in working condition however CMA does not warrant eyewear against breakage due to misuse or mishandling.

 

Carestream

Carestream Health knows how critical your medical imaging equipment is to your success. That’s why Carestream Health offer a flexible choice of medical equipment warranties to meet your business needs. All Carestream Health medical imaging products carry a warranty so you're covered from day one. With Carestream Health warranty options, combined with our service agreements, you can tailor service to match your unique operational requirements.

For more information on the Carestream Health Global page, Click Here

 

Eizo

We uphold the EIZO service concept

  • 5-year limited warranty service: The innovative EIZO service concept is setting the standards in the longevity of hardware, thus introducing the trend towards longer depreciation periods. Strong security you can count on.
  • High-end quality: Top-class materials and careful processing ensure extraordinary durability and make the five-year warranty possible.
  • Investment security: Subsequent costs that would arise if there were no warranty services, e.g. for maintenance and repairs, are prevented and lead to optimized cost transparency (Total Cost of Ownership (TCO)).

Eizo offers comprehensive warranties that varies this per range and model.

For more information on the Eizo Global page, Click Here

 

Ecotron

Portable X-Ray Generators

  • 2 years parts only, 12 months on Tube, 12 months on batteries, return to base

 

Fixed X-Ray Generators and Tables

  • 2 Years parts and labour, travel not covered unless included in a service agreement (this is optional, ask us more)

 

EcoRay

Portable X-Ray Generators

  • 2 years parts only, return to base

 

Fixed X-Ray Generators and Tables

  • 2 Years parts and labour, travel not covered unless included in a service agreement

 

Inovadent™

Inovadent™ warrants pneumatic components against defects in materials for a period of 3 years unless specified differently. Electronic components are subject to a 1 year cover. Labour is not covered under warranty.

  • JUN-AIR® Air Compressor is covered by the manufacturers for 2 years for parts. The air tank is also covered by the manufacturers for 5 years for parts.
  • High Speed Handpiece is covered for 1 year.
  • High Speed turbine is covered for 6 months.
  • Low Speed Handpiece is covered for 1 year.
  • Piezoelectric Handpiece is covered for 2 years.
  • Warranty does not cover any product that has been subject to improper use, neglect, accident or use that is in violation of the instructions described in the instruction manual. Merchandise returned as defective will not be replaced until it has been determined to be defective by Inovadent™. Please allow up to 3 - 4 weeks for this process. Products that have been repaired by someone other than an Inovadent™ technician or products that have been taken apart by the customer are no longer covered under this warranty unless so instructed by an Inovadent technician.
  • The customer is responsible for shipping warranty items back to ARO Systems and Inovadent™ for evaluation. Any items found to be faulty will be replaced by Inovadent™, including shipping back to the customer.
  • Warranty is conditional on proper use and maintenance of the unit.
  • Warranty is limited to repair or replacement at manufacturer’s discretion.
  • Under no circumstances will the manufacturer be held responsible for incremental or consequential damages.

 Please contact ARO Systems for warranty repair.

 

Konica

Digital Radiography Flat Panel Detectors

Konica detectors parts are covered 1 years. There is an optional 1 year extension available at the time of purchase, making the full period 2 years.

This does not cover any labour or freight charges unless you have a specific service agreement for this.

 

Sentier

New Vetcorders: 12 month warranty on the main unit, accessories, sensors, clips and cables 6 months.

Demo system: 90 days.

 

RadmediX

Digital Radiography Flat Panel Detectors

RadmediX detectors parts are covered 3 years. There is an optional 2 year extension available at the time of purchase, making the full period 5 years.

This does not cover any labour or freight charges unless you have a specific service agreement for this.

 

X-Rite

Calibrators

Twelve (12) months from the date of sale, unless different local regulations apply. Product registration is required to receive X-Rite technical support during the warranty period. Registration can occur directly through the software, on our website, or via phone. Users are encouraged to register their product within the first 30 days of use.